IT Desk Support Specialist
Join Flatpay as our IT Desk Support Specialist in London. You'll keep our people productive, own the support queue and play a key role in a fast-growing fintech. Hands-on and varied.
We usually respond within three days
Flatpay is one of Europe's fastest-growing fintech companies, now expanding across the UK.
Role: IT Desk Support Specialist
Location: 5 days a week, London
Salary: £28,000 - £30,000
As our IT Desk Support Specialist you will be the first point of contact for technical support across our UK organisation. This is a hands-on role within our IT, Workplace and Facilities team in London, working closely with colleagues across the business to keep everyone productive every day. It is a newly created position with real scope to shape it as we grow.
Responsibilities
Providing first-line IT support via desk-side, phone, email and ticketing systems
Diagnosing and resolving hardware, software, network and access issues
Onboarding new starters: preparing equipment, configuring accounts and setting up system access
Setting up and maintaining laptops, desktops, monitors, mobile devices and other IT kit
Managing user accounts, permissions and access requests in line with security policy
Owning the IT support ticket queue and keeping SLAs on track
Maintaining accurate IT asset records and inventory
Supporting off-boarding and pitching in with the wider Workplace and Facilities team when needed
Skills & Attributes
Experience in an IT helpdesk, service desk, or desktop support role
Strong troubleshooting skills: you work the problem, not the panic
Good working knowledge of Windows, Microsoft 365 and common workplace IT
Familiarity with IT service management and ticketing tools
Clear communicator: able to explain technical issues to non-technical colleagues
Comfortable managing multiple priorities in a fast-moving environment
Proactive ownership: you see a problem and see it through to resolution
Our Values
At Flatpay, how we work matters as much as what we achieve.
Happy Humans - We bring energy to our work and create teams people enjoy being part of.
No Assholes - We perform at a high level while treating colleagues and customers with respect.
It's Our Business, Own It - Everyone takes responsibility and manages their work like it's their own business.
Start With No - We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions - We set bold goals and expect people to keep raising the bar.
The Best Argument Wins - Titles don't decide outcomes. We debate openly to reach the best decisions.
What's in it for you
Medicash EAP and Medicash Proactive health support
Bupa Select private healthcare
Refer-a-friend scheme: earn up to £500 for every successful referral
Background & Requirements
Previous experience in an IT helpdesk, service desk, or desktop support role
Right to work in the UK without sponsorship
- Department
- Operations
- Locations
- London
- Employment type
- Full-time
About Flatpay ApS UK
Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.
Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we're more than just a service provider; we are your trusted business partner.
We continuously strive to stay ahead of the curve, adapting our solutions to meet our clients' evolving needs. Ready to be part of something extraordinary?